Privacy Policy
Last updated: March 2026
SiteSA.co.za (“SiteSA”, “we”, “us”, or “our”) operates as a South African business directory. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sitesa.co.za. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
1. Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide when you:
- Submit a business listing or claim an existing listing
- Complete an enquiry or lead generation form
- Register for an account
- Subscribe to our newsletter
- Leave a review or comment
- Contact us via email or our contact form
This information may include your name, email address, phone number, business name, business address, and any other details you choose to provide.
Information Collected Automatically
When you visit SiteSA, certain information is collected automatically through cookies and similar tracking technologies, including:
- IP address and general location data
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- Device identifiers
2. Cookies
SiteSA uses cookies — small text files stored on your device — to improve your browsing experience and to help us understand how visitors use our site. Cookies we use include:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function correctly, including login sessions and security. | Session |
| Analytics | Help us understand how visitors interact with our site (e.g. Google Analytics). | Up to 2 years |
| Advertising | Used by Google AdSense to serve relevant advertisements based on your interests. | Up to 2 years |
| Functional | Remember your preferences such as location and category filters. | 30 days |
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website. For more information on managing cookies visit
www.aboutcookies.org.
3. Google AdSense and Advertising
SiteSA displays advertisements served by Google AdSense. Google uses cookies to serve ads based on your prior visits to this website and other websites on the internet. You should be aware that:
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to SiteSA and other sites on the internet.
- You may opt out of personalised advertising by visiting Google Ads Settings.
- You may also opt out of third-party vendor use of cookies for personalised advertising by visiting www.aboutads.info.
- SiteSA has no access to or control over cookies used by Google or other third-party advertisers.
Google’s privacy policy is available at
policies.google.com/privacy.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and directory services
- Process and display business listings
- Forward lead enquiries to relevant business owners
- Send newsletter communications you have opted into
- Respond to enquiries and support requests
- Monitor and analyse usage and trends to improve your experience
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Lead Submissions
When you submit an enquiry through a lead generation form on SiteSA, your contact details and message will be shared with relevant business owners who have opted into our leads programme. By submitting a lead form you consent to your details being shared with these businesses.
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, including:
- Web hosting providers
- Email delivery services
- Analytics providers (e.g. Google Analytics)
- Advertising networks (e.g. Google AdSense)
These parties are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them.
Legal Requirements
We may disclose your information where required to do so by law, in response to lawful requests by public authorities, or to protect the rights, property, or safety of SiteSA, our users, or others.
6. Business Listing Information
Information submitted as part of a business listing — including business name, address, phone number, website, and description — is intended to be displayed publicly on SiteSA. By submitting a business listing you acknowledge and consent to this information being publicly accessible.
Business owners are responsible for ensuring that the information they submit is accurate, up to date, and does not infringe on any third-party rights.
7. Reviews and User-Generated Content
Reviews and comments submitted on SiteSA are publicly visible. Please do not include personal information in your reviews that you do not wish to be made public. We reserve the right to remove reviews that violate our community guidelines or that are found to be fraudulent or defamatory.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and to comply with our legal obligations. Specifically:
- Account data — retained for the duration of your account and deleted upon request
- Lead submissions — retained for 12 months then deleted
- Newsletter subscriptions — retained until you unsubscribe
- Reviews and comments — retained indefinitely unless removed at your request
9. Your Rights Under POPIA
SiteSA complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. Under POPIA you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to certain exceptions
- Objection — object to the processing of your personal information in certain circumstances
- Withdrawal of consent — withdraw consent to processing at any time where processing is based on consent
- Complaints — lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights please contact us at privacy@sitesa.co.za. We will respond to your request within 30 days.
Information Regulator
If you are not satisfied with our response you may contact the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: inforeg@justice.gov.za
- Phone: 012 406 4818
10. Security
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure hosting, and regular security updates.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
11. Third-Party Links
SiteSA contains links to third-party websites including business listings websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
12. Children’s Privacy
SiteSA is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information please contact us and we will take steps to delete such information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of SiteSA after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices please contact us: